SEGWAY TOURS  -  Terms & Conditions

Gorsebank, Greenhill Farm, A710, Coast Road, Dalbeattie, Dumfries & Galloway, DG5 4QT

Telephone: 01556 610174   Web:


1. Booking and Cancellations

All bookings taken are firm and must be paid for at the time of booking. If you wish to cancel your booking, please email us, and we will try to re-book your slot. 

Cancellation Policy 

Over 14 days notice refund of monies paid less £7.50 admin fee.
Over 7 days notice 75% refund of monies paid 
Over 72 hours notice 50% of monies paid
Less than 72hours notice  - No refunds

Please check that all members of your party are suitable to take part - you can see full details at our website –but the main criteria is that all participants must weigh between 45kg and 108kg and be 10 years or older. All riders will be weighed prior to commencing activities and if you are outside the specified weight limits you will not be able to participate – no refund will be given.

Participants under the age of 16 years of age must be accompanied by an appropriate adult.

2. Consequences of failure to turn up

If you have made a booking and fail to turn up for this on the day, you will not be refunded, nor will you be able to reschedule your activity.

An email Booking Confirmation is sent upon booking and is the responsibility of the purchaser to check that the dates and times for the booking are correct upon receipt of confirmation.

3. Amendments to your Booking

Should you wish to add extra people onto your activity, please call us with prior notice and availability will be checked. We cannot guarantee we will have the availability to do this. Full pre-payment for the extra attendees will be required at the time of booking.

4. Liability of Gorsebank

In any event Gorsebank shall not be liable for death or personal injury or any loss suffered by the customer or its guests arising out of the booking.  This limitation of liability shall also extend to any loss or damage sustained to property or belongings of the client or any of the client's guests or for any further costs, demands or expenses incurred or suffered by the customer arising out of the booking. Gorsebank will not be liable for any cancellation of or alteration to the booking or any loss or damage to the customer arising out of circumstances beyond its control including but not limited to any act of god, natural disaster or act of terrorism. Any damage caused to any of the equipment hired to you by Gorsebank will be paid in full by the individual responsible or the card holder who made the original booking within 7 days.

If weather and grounds conditions are unsuitable to undertake your tour, our liability is limited to the refund of monies paid for your tour. We are not liable for any consequential losses or costs.

5. Activity Timing

Gorsebank endeavour to run all activities and events as strictly to stated time schedule as possible and therefore appreciate your prompt arrival for activities. Should activity participants arrive late, the activity session will still finish at the scheduled time. We reserve the right to cancel an event without refund, in the event of the late arrival of participants; under no circumstances would Gorsebank pay any compensation for such cancellation of any event or activity.

6. Safety

It is the responsibility of participants to ensure that they have understood all briefing instruction and each participant must sign our safety disclaimers prior to participation to confirm their understanding of this.  You agree to follow all instructions issued by your instructor and understand your tour maybe terminated at any time, without refund, if you fail to follow instructions. Gorsebank reserve the right to refuse participation to any person who appears to be under the influence of alcohol or under the influence of drugs, or for any other reason at the discretion of Gorsebank. In the event of non-compliance with Gorsebank representatives, events may be terminated without refund. All Gorsebank Segways events are run to high standards. Participants recognise that in particular, all events involve some element of risk and participation in activities and events is on the understanding that participants accept this risk.

If you are unable to demonstrate sufficient control of your Segway during the introductory training you will not be permitted to continue on the tour and no refund will be given. Our decision in this regard is final.

7. Damages and Losses

Any damages, loss or theft of equipment used in your activity/s will be charged for accordingly to the cost of the equipment on the day by the person responsible or the person who made the original booking. Failure to listen to any instruction from an instructor may result in the termination of your activity session. No refunds will be given under this circumstance.